Core Skills

Develop an understanding of significant ethics and boundaries concepts. Learn to make decisions that protect people’s rights while minimising the risks to the healthcare worker, and use an ethical dilemma problem-solving framework.

Debriefing is a dialogue between two or more people who have been involved in a critical situation/incident. This workshop provides an overview regarding the benefits of debriefing alongside identifying fundamental skills in relation to the debriefing process.

Revisit verbal de-escalation strategies and environmental considerations before teaching practical and evasive techniques to ensure that both you and your client are kept as safe as possible in an actual or potential physical assault situation.

Gain the skills to identify and de-escalate an agitated person while keeping yourself and others safe. Gain confidence in managing distress and aggression, and strategies for self-control. Learn the role of communication and the importance of debriefing following a challenging situation.

Develop your skills to effectively and clearly document your work in supporting people with mental health issues.

Know how to respond and recover from empathy fatigue and emotional burnout – essential tips and strategies.

Learn skills to engage in safe and effective relationships with clients in support-focused situations while maintaining your own safety and boundaries.

This workshop is an introduction to health-related legislation for community workers. It will provide you with the knowledge and understanding to ensure you are managing your role within the boundaries of relevant health-related legislation in Aotearoa in order to protect the rights of those individuals affected.

Safety is important when travelling around the community, and working in private homes presents potential risks to staff and clients. This workshop will develop your confidence and skills to decrease risk and manage difficult situations.

Explore the reality of Te Tiriti, the issues it presents for healthcare, and its implications for practitioners and services in the broader healthcare setting.

This workshop will introduce those new to the Mental Health workforce or those working outside of this sector, an insight into the workings of the Mental Health sector.