Communication and Breakaway Techniques: De-escalation Refresher

Revisit verbal de-escalation strategies and environmental considerations to ensure that both you and your client are kept as safe as possible in an actual or potential physical assault situation.

Description

Please Note: Attendees must have completed the MHERC: Effective Communication to Manage Distress: De-escalation Techniques workshop or equivalent at some time in the past two years. Please wear comfortable clothing and footwear.

Aim

There are various factors that may cause people to experience extreme distress, anger, defensiveness or agitation, which can lead to challenging situations. This workshop will revisit verbal de-escalation strategies and environmental considerations to be aware of. Participants will then learn practical and evasive techniques to prioritise safety for their clients and themselves in a potential or actual physical assault situation.

Overview and Learning Intentions

  • Understand risk in the environment

  • Revisit effective verbal communication for de-escalation

  • Learn how to physically disengage and develop effective breakaway techniques

  • Understand legislation in relation to workplace safety and self defence

Let's Get Real

1. Working with people experiencing mental health and addiction needs

3. Working with whānau

7. Maintaining professional and personal development

Facilitated by Dr Chris Taua

PhD, RN, BN, MN(Distinction), PGC(MH), CAdTch, FNZCMHN

Chris is a registered nurse by profession with a background in mental health. She has over 25 years' experience in health/disability sectors. Her education portfolio includes mental health, disability, ethics and boundaries, communication and de-escalation, collaborative note writing, and culturally safe practice. Her PhD explored the mental health inpatient experiences of people with intellectual disability and she continues to publish on this and other topics including cultural diversity/cultural safety. She is currently Director and primary Consultant for ‘Pumahara Consultants, Personal and Professional Development Specialists’ and holds an Honorary Senior Lecturer role with The University of Queensland as well as other teaching roles with Universities around New Zealand and Australia.

 

Workshop Type: Intermediate | Workshop Level: Six | Catering: Refreshments provided

Terms and Conditions

  • Cancellations made up to 10 working days before a workshop will incur a $39 service fee.

  • Cancellations (or non-attendance) made 10 working days or less will not be refunded and the full workshop fee will be charged. 

  • No fee applies if you are able to find a replacement participant.

  • MHERC reserves the right to cancel a workshop at any time due to unforeseen circumstances or insufficient registrations.

  • Only one person may view a webinar session per registration.

Please read our full Terms and Conditions before registering.

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