Interpersonal Skills

This interactive workshop will help participants develop cultural competency in their practice. Define culture, differentiate between observations, judgments, and evaluations, and be aware of your own cultural values. Learn the differences between refugee and migrant people’s experiences.

Learn skills to engage in safe and effective relationships with clients in support-focused situations while maintaining your own safety and boundaries.

Those who understand conflict and their own reactions to it can manage difficult encounters with diplomacy, credibility and professionalism. Rather than fearing conflict you can become proficient at handling it with confidence and competence.

Each of us arrives to our role with various values and beliefs that are unique and important to us. Clients also have their own set of values and beliefs that are important to them. This often causes a clash. What this workshop will do is guide you to provide the support and care that meets the client’s needs in a way that maintains their and your personal, social and cultural identity.

Cultural intelligence is important for creating safe, collegial and inclusive workplaces. Develop your skills to effectively collaborate, build relationships and navigate differences.

In all aspects of our daily lives we are interacting and communicating with others yet so often there are times when there is miscommunication and confusion leading at times to conflict and less than satisfactory outcomes in the workplace.