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Interpersonal Skills

Interpersonal Skills

De-escalation: Effective Communication to Manage Distress

4 hours

From $119.00 incl. GST

Gain the skills to identify and de-escalate an agitated person while keeping yourself and others safe. Gain confidence in managing distress and aggression, and strategies for self-control. Learn the role of communication and the importance of debriefing following a challenging situation.

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Enhancing Skills to Ensure Safe and Supportive Client-Focused Relationships

4 hours

$99.00 incl. GST

Learn skills to engage in safe and effective relationships with clients in support-focused situations while maintaining your own safety and boundaries.

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Identifying and Responding to Conflict and Bullying in the Workplace

3 hours

$99.00 incl. GST

This workshop will help participants understand why bullying behaviour may occur, how to respond, develop strategies to prevent bullying from escalating, and how to enhance relationships. It will explore the notion of bullying from a personal and wider lens and help participants to understand their own conflict management style.

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Conflict Management: Achieving Solutions and Preserving Relationships

3 hours

From $89.00 incl. GST

Those who understand conflict and their own reactions to it can manage difficult encounters with diplomacy, credibility and professionalism. Rather than fearing conflict you can become proficient at handling it with confidence and competence.

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Cultural Safety and Diversity: Taking Your Practice to a New Level

3 hours

From $79.00 incl. GST

Each of us arrives to our role with various values and beliefs that are unique and important to us. Clients also have their own set of values and beliefs that are important to them. This often causes a clash. What this workshop will do is guide you to provide the support and care that meets the client’s needs in a way that maintains their and your personal, social and cultural identity.

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Workplace Diversity: Building Relationships and Working Successfully Together

4 hours

$129.00 incl. GST

Cultural intelligence is important for creating safe, collegial and inclusive workplaces. Develop your skills to effectively collaborate, build relationships and navigate differences.

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Workplace Diversity: Building Relationships and Working Successfully Together

4 hours

$129.00 incl. GST

ONLINE WORKSHOP | Cultural intelligence is important for creating safe, collegial and inclusive workplaces. Develop your skills to effectively collaborate, build relationships and navigate differences.

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Behaviours that Challenge: Considering Health and Human Development Impacts

7 hours

$229.00 incl. GST

This is a tailored one-day introductory workshop for anyone working in a health or social service setting that supports clients who may present behaviours (due to a health or development impact) that others might find challenging. PLEASE NOTE: The focus of this workshop is in the areas of intellectual/developmental/learning disabilities only.

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Understanding Different Personality and Communication Styles in the Workplace

4 hours

$129.00 incl. GST

In all aspects of our daily lives we are interacting and communicating with others yet so often there are times when there is miscommunication and confusion leading at times to conflict and less than satisfactory outcomes in the workplace.

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