Navigating Conflict and Difficult Conversations: Achieving Collaborative Solutions and Strengthening Relationships

Aim 

This workshop will equip you with key skills that can help you manage conflict, and transform challenging conversations into constructive and beneficial discussions. Whether you encounter difficult conversations in your professional or personal life, the techniques you will learn will empower you to navigate through them effectively.

Overview and Learning Intentions

• Discuss the nature of conflict and its impact

• Understand the importance of addressing conflict and having challenging conversations

• Consider the influence of perceptions, assumptions, personality types and communication styles

• Understand how you can improve relationships through open and honest dialogue

• Explore effective communication techniques such as active listening, empathy and assertiveness

• Learn strategies for managing emotions during difficult or uncomfortable conversations

• Gain strategies to reframe conflict and turn confrontations into positive and productive discussions

• Learn how to apply these skills in real-life situations

Keeping it Real | Kia Pono te Tika

7. Maintaining learning and kamahi wellbeing

Workshop Type: Introductory | Workshop Level: Four | Catering: Refreshments provided 

What Participants Have Said

“There was ample opportunity to ask questions - Sharon encouraged us to do so, and to share if we wanted to. She was respectful, engaging, and her answers were helpful and clear. I have thanked my managers for allowing me to do this workshop and am recommending it to my colleagues daily.”
 - February 2025

“Sharon, the presenter, was passionate and knowledgeable about the subject. She was engaging with the whole group and made it a comfortable and safe environment to ask questions."
 - August 2024

“Excellent clear communication from the top presenter which ensured maximal participant engagement and inspiration to learn, grow and integrate into life communication.”
 - September 2023

• Cancellations made up to 10 working days before a workshop will incur a $39 service fee.

• Cancellations (or non-attendance) made 10 working days or less will not be refunded and the full workshop fee will be charged. 

• No fee applies if you are able to find a replacement participant.

• MHERC reserves the right to cancel a workshop at any time due to unforeseen circumstances or insufficient registrations.

• Only one person may view a webinar session per registration.

Please read our full Terms and Conditions before registering.

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