Mental Health Education and Resource Centre

De-escalation: Using Effective Communication

$110 Early Bird Discount* | $120 Non Subsidised


Workshop Type: Introductory | Workshop Level: Four | Catering: Refreshments provided

Violence, aggression and distress in the workplace are an all too common occurrence. It is important that organisations become aware of these problems and recognise the important role effective calming and de-escalation skills can play. The aim of this training is to equip staff with the skills to identify and de-escalate an agitated person while keeping themselves and others safe.

• Thinking about challenges and risks
• Anger on a continuum and conflict in context
• Staff confidence in managing aggression, distress and violence
• The role of communication
• Client and staff safety

Learning Intentions
Participants will be provided with the opportunity to:
• Identify why people become angry or defensive, and recognise the early warning signs
• Describe a range of assertive techniques in order to help people regain control
• Identify strategies for self-control in the face of aggressive and or distressed behaviour 
• Discuss the importance of debriefing following challenging situations

Let’s Get Real Skills
• Professional and Personal Development
• Working with Families/Whānau
• Working with Service Users
• Working with Māori
• Working with Communities

*Subsidised Rate: Check if you are eligible here. Apply your discount by completing the ‘Subsidised rate eligibility’ section when registering.

*Early Bird Discount: Register by 14 September 2018 to receive $10.00 off (automatically applied at checkout).

Please note: Distance learning participants may be joining this session via Webinar.

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