This workshop will equip you with the skills to identify and de-escalate an agitated person while keeping yourself and others safe. Gain confidence in managing distress and aggression while maintaining self-control. The ability to calm and de-escalate a situation is an essential skill for every person and is important in many work environments.
Understand why people become angry or defensive
Recognise early warning signs
Learn a range of assertive techniques to help people regain control
Understand the role of communication
Develop strategies for self-control in the face of aggressive and or distressed behaviour
The importance of debriefing following challenging situations
1. Working with people experiencing mental health and addiction needs
2. Working with Māori
3. Working with whānau
4. Working within communities
7. Maintaining professional and personal development
Chris is a registered nurse by profession with a background in mental health. She has over 25 years' experience in health/disability sectors. Her education portfolio includes mental health, disability, ethics and boundaries, communication and de-escalation, collaborative note writing, and culturally safe practice. Her PhD explored the mental health inpatient experiences of people with intellectual disability and she continues to publish on this and other topics including cultural diversity/cultural safety. She is currently Director and primary Consultant for ‘Pumahara Consultants, Personal and Professional Development Specialists’ and holds an Honorary Senior Lecturer role with The University of Queensland as well as other teaching roles with Universities around New Zealand and Australia.
Workshop Type: Introductory | Workshop Level: Four | Catering: Refreshments and light lunch provided
Cancellations made up to 10 working days before a workshop will incur a $39 service fee.
Cancellations (or non-attendance) made 10 working days or less will not be refunded and the full workshop fee will be charged.
No fee applies if you are able to find a replacement participant.
MHERC reserves the right to cancel a workshop at any time due to unforeseen circumstances or insufficient registrations.
Only one person may view a webinar session per registration.
Please read our full Terms and Conditions before registering.