Navigating Conflict and Difficult Conversations: Achieving Collaborative Solutions and Strengthening Relationships

 Workshop Type: Introductory | Workshop Level: Four | Catering: Refreshments provided 

Whether you encounter difficult conversations in your professional or personal life, this workshop will help you navigate your way through them effectively. We’ll build our understanding of the importance of addressing conflict and examine the influence of perceptions, assumptions, personality types, and communication styles. We'll explore effective communication techniques such as active listening, empathy, and assertiveness. We’ll also explore how to manage emotions during difficult conversations and develop ways to reframe conflict and turn confrontations into positive and productive discussions.

• Gain an understanding of the importance of addressing conflict and having challenging conversations.

• Examine the influence of perceptions, assumptions, personality types, and communication styles.

• Discover how to improve relationships through open and honest dialogue.

• Explore effective communication techniques such as active listening, empathy, and assertiveness.

• Develop strategies to manage emotions, reframe conflict, and turn confrontations into productive discussions.

Everyone looking to strengthen their communication skills, navigate conflict, and handle difficult conversations, including managers, team leaders, HR professionals, social workers, counsellors, healthcare workers, educators, and customer service staff.

Sharon Bennett RN, RM, BHSc, Dip Bus(HRM), BSc(Hons), PGDipHealSc
Sharon has a background in health (nursing and midwifery), with over 20 years’ experience in education and training. Her passion lies in supporting the personal and professional development of others. View full profile here.

“It is rare to find a trainer and course delivering so much useful information in such a tight timeframe. You have an absolute star in Sharon. I also enjoyed the accessibility of the course.” - Development Coach

"The content was broken down into clear, digestible chunks, which made it easy to follow and absorb. Even though the training was delivered online, we still felt connected and part of the group." - Director of Not for Profit

7. Maintaining learning and kamahi wellbeing  >

By registering online, you agree to our Terms and Conditions.

• MHERC may reschedule or cancel a workshop due to unforeseen circumstances or insufficient registrations. If this occurs, you may transfer to another date/workshop, receive a credit, or request a refund.
• Substitutions are free if you arrange a replacement participant.
• Cancellations more than 10 working days before a workshop will incur a $39 service fee; alternatively, we can transfer you to another date/workshop at no charge.
• Cancellations within 10 working days (or non-attendance) are non-refundable and charged in full. Transfers may be approved for extenuating circumstances and incur a $39 fee.