De-escalation: Using Effective Communication

Gain the skills to identify and de-escalate an agitated person while keeping yourself and others safe. Gain confidence in managing distress and aggression, and strategies for self-control. Learn the role of communication and the importance of debriefing following a challenging situation.

Description

Workshop Type: Introductory | Workshop Level: Four | Catering: Refreshments provided

Aim

The aim of this training is to equip staff with the skills to identify and de-escalate an agitated person while keeping themselves and others safe. There is increasing recognition of the important role effective calming and de-escalation skills can play in many working environments. Gain confidence in managing distress and aggression, strategies for self-control, learn the role of communication and the importance of debriefing following a challenging situation.

Overview

• Thinking about challenges and risks
• Anger on a continuum and conflict in context
• Staff confidence in managing aggression, distress and violence
• The role of communication
• Client and staff safety

Learning Intentions

Participants will be provided with the opportunity to:
• Identify why people become angry or defensive, and recognise the early warning signs
• Describe a range of assertive techniques in order to help people regain control
• Identify strategies for self-control in the face of aggressive and or distressed behaviour 
• Discuss the importance of debriefing following challenging situations

Let’s Get Real Skills

• Professional and Personal Development
• Working with Families/Whānau
• Working with Service Users
• Working with Māori
• Working with Communities

*Early Bird Discount: Register by 31 July 2019 to receive $10.00 off (automatically applied at checkout).

Terms and Conditions

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