Those who understand conflict and their own reactions to it can manage difficult encounters with diplomacy, credibility and professionalism. Rather than fearing conflict, you can become proficient at handling it with confidence and competence. Understand the impact on the brain when you engage in conflict, and learn how to preserve relationships in a way that shows respect for yourself and others.
This workshop is also available to attend in person - register here.
The inevitability of conflict and why you should be prepared, not surprised
Biological responses to conflict
How to respond to different behavioural responses to conflict appropriately
Reactive versus proactive responses; how to be more planned in your responses
The introvert/extrovert division and the impact of conflict on each behavioural style
Understand when to get involved and when to walk away
Learn practical skills for how to sustain relationships and relate to others effectively during conflict
Care for your emotional bank account so you can show resilience when conflict comes knocking at your door
Working with people experiencing mental health and addiction needs
Working with whānau
Working with Māori
Working within communities
Maintaining professional and personal development
With a 25 year career providing training and facilitation to large New Zealand corporates, including 15 years as a consultant for NZIM, Marina has a wealth of experience to draw on. Marina is one of four Master Trainers in NZ with HR Profiling Solutions for Extended DISC. Marina has a passion for creating better outcomes for individuals and organisations.
Workshop Type: Introductory | Workshop Level: Five
Early Bird Discount: $10 discount is available on registrations made up to 8 weeks before the workshop date (automatically applied at checkout)
You will need
Headset and Microphone
Built-in laptop camera or attachable webcam device (for laptop or PC)
Stable broadband connection
Minimum System Requirements
As a guide, if you are able to Skype or watch online videos (eg: YouTube) from your device, your system requirements should be capable.
Windows 7 and above
Mac OS X 10.6 and above
Internet Explorer 7 and above
Firefox - Latest version
Chrome - Latest version
Safari - 5 and above
Cancellations made up to 10 working days before a workshop will incur a $39 service fee.
Cancellations (or non-attendance) made 10 working days or less will not be refunded and the full workshop fee will be charged.
No fee applies if you are able to find a replacement participant.
MHERC reserves the right to cancel a workshop at any time due to unforeseen circumstances or insufficient registrations.
Only one person may view an online workshop per registration
Please read our full Terms and Conditions before registering.