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Conflict Management: Achieving Solutions and Preserving Relationships

Those who understand conflict and their own reactions to it can manage difficult encounters with diplomacy, credibility and professionalism. Rather than fearing conflict you can become proficient at handling it with confidence and competence.

Description

Aim

Those who understand conflict and their own reactions to it can manage difficult encounters with diplomacy, credibility and professionalism.  Rather than fearing conflict, you can become proficient at handling it with confidence and competence. Understand the impact on the brain when you engage in conflict and learn how to preserve relationships in a way that shows respect for yourself and others.

Overview and Learning Intentions

  • The inevitability of conflict and why you should be prepared, not surprised

  • Biological responses to conflict

  • How to respond to different behavioural responses to conflict appropriately

  • Reactive versus proactive responses; how to be more planned in your responses

  • The introvert/extrovert division and the impact of conflict on each behavioural style

  • Understand when to get involved and when to walk away 

  • Learn practical skills for how to sustain relationships and relate to others effectively during conflict

  • Care for your emotional bank account so you can show resilience when conflict comes knocking at your door

Let's Get Real

  • Working with people experiencing mental health and addiction needs

  • Working with whānau

  • Working with Māori

  • Working within communities

  • Maintaining professional and personal development 

 

Facilitated by Marina Shearer

BSc. Psychology, Dip. Coach

With a 25 year career providing training and facilitation to large New Zealand corporates, including 15 years as a consultant for NZIM, Marina has a wealth of experience to draw on. Marina is one of four Master Trainers in NZ with HR Profiling Solutions for Extended DISC. Marina has a passion for creating better outcomes for individuals and organisations.

 

Workshop Type: Introductory | Workshop Level: Four
Early Bird Discount: $10 discount is available on registrations made up to 8 weeks before the workshop date (automatically applied at checkout)
Catering: Refreshments provided

Terms and Conditions

  • Cancellations made up to 10 working days before a workshop will incur a $39 service fee.

  • Cancellations (or non-attendance) made 10 working days or less will not be refunded and the full workshop fee will be charged. 

  • No fee applies if you are able to find a replacement participant.

  • MHERC reserves the right to cancel a workshop at any time due to unforeseen circumstances or insufficient registrations.

  • Workshops may be moved to online delivery due to changes in Covid-19 alert levels.

Please read our full Terms and Conditions before registering.

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