This workshop will equip you with the skills to identify and de-escalate an agitated person while keeping yourself and others safe. Gain confidence in managing distress and aggression while maintaining self-control. The ability to calm and de-escalate a situation is an essential skill for every person and is important in many work environments.
This workshop is also available to attend in person - register here.
Understand why people become angry or defensive
Recognise early warning signs
Learn a range of assertive techniques to help people regain control
Understand the role of communication
Develop strategies for self-control in the face of aggressive and/or distressed behaviour
The importance of debriefing following challenging situations
Working with people experiencing mental health and addiction needs
Working with whānau
Working with Māori
Maintaining professional and personal development
Working within communities
Chris is a registered nurse by profession with a background in mental health. She has over 25 years' experience in health/disability sectors. Her education portfolio includes mental health, disability, ethics and boundaries, communication and de-escalation, collaborative note writing, and culturally safe practice. Her PhD explored the mental health inpatient experiences of people with intellectual disability and she continues to publish on this and other topics including cultural diversity/cultural safety. She is currently Director and primary Consultant for ‘Pumahara Consultants, Personal and Professional Development Specialists’ and holds an Honorary Senior Lecturer role with The University of Queensland as well as other teaching roles with Universities around New Zealand and Australia.
Workshop Type: Introductory | Workshop Level: Four
Early Bird Discount: $10 discount is available on registrations made up to 8 weeks before the workshop date (automatically applied at checkout)
You will need
Headset and Microphone
Built-in laptop camera or attachable webcam device (for laptop or PC)
Stable broadband connection
Minimum System Requirements
As a guide, if you are able to Skype or watch online videos (eg: YouTube) from your device, your system requirements should be capable.
Windows 7 and above
Mac OS X 10.6 and above
Internet Explorer 7 and above
Firefox - Latest version
Chrome - Latest version
Safari - 5 and above
Cancellations made up to 10 working days before a workshop will incur a $39 service fee.
Cancellations (or non-attendance) made 10 working days or less will not be refunded and the full workshop fee will be charged.
No fee applies if you are able to find a replacement participant.
MHERC reserves the right to cancel a workshop at any time due to unforeseen circumstances or insufficient registrations.
Only one person may view an online workshop per registration
Please read our full Terms and Conditions before registering.