Mental Health Education & Resource Centre

Webinar | De-escalation: Using Effective Communication

PLEASE NOTE: THIS WEBINAR IS ONLY OFFERED TO PARTICIPANTS OUTSIDE THE GREATER CHRISTCHURCH AREA

It is a live feed of the course being delivered here at MHERC on the day, with in-room participants and facilitator. Registering here will allow you to be a part of the learning experience, viewing the facilitator and powerpoint presentation via your own device, in the comfort and location of your choice.

Description

Course Type: Introductory | Course Level: Four 

Please Note: This Webinar is only offered to participants outside the greater Christchurch area

Aim
Violence, aggression and distress in the workplace are an all too common occurrence and it is important that organisations become aware of the problems and recognise the important role effective calming and de-escalation skills can play. The aim of this training is to equip staff with the skills to identify and de-escalate an agitated person while keeping themselves and others safe.

Overview
• Thinking about challenges and risks
• Anger on a continuum and conflict in context
• Staff confidence in managing aggression, distress and violence
• The role of communication
• Client and staff safety

Learning Intentions
Participants will be provided with the opportunity to:
• Identify why people become angry or defensive, and recognise the early warning signs
• Describe a range of assertive techniques in order to help people regain control
• Identify strategies for self-control in the face of aggressive and or distressed behaviour 
• Discuss the importance of debriefing following challenging situations

Let’s Get Real Skills
• Professional and Personal Development
• Working with Families/Whānau
• Working with Service Users
• Working with Māori
• Working with Communities

*Price is per person for participants working outside of the Christchurch area only.  

Terms and Conditions

Please note: Your online experience will differ from face to face education sessions.   

 

Prerequisites

You will need:

• Headset and Microphone 
• Built-in laptop camera or attachable webcam device (for laptop or PC)
• Stable broadband connection 

To test you can connect to our webinar software click here (Please follow the onscreen prompts to download Webex)

Minimum System Requirements:
As a guide, if you are able to Skype or watch online videos (eg: YouTube) from your device, your system requirements should be capable. 

Operating System:
Windows 7 and above
Mac OS X 10.6 and above

Browsers:
Internet Explorer 7 and above
Firefox - latest version
Chrome - latest version
Safari - 5 and above