Mental Health Education & Resource Centre

Future Course | Working with Difficult Behaviours & Bullying


Course Type: Introductory | Course Level: Four | Catering: Refreshments provided

Please note: Distance learning participants may be joining this session via Webinar

We all come across people who we label ‘difficult’ at some point in our lives, be it in the workplace, out in the community or at home. This session will help you understand why people can behave in these ways. It will look at our own responses and ways to manage these difficult situations.

Note: Participants will need to identify a difficult situation they are experiencing that they want to improve and develop a strategy to manage.

• Difficult behaviours and bullying – the psychology behind the behaviours
• Personal conflict management type
• Reframing difficult situations and developing strategies to enhance relationships

Learning Intentions
Participants will be provided with the opportunity to:
• Understand difficult behaviours and the context in which they occur
• Explore the notion of bullying from a personal and wider lens
• Practice conflict management techniques
• Develop a strategy to manage a difficult situation

Let’s Get Real Skills
• Working with Service Users
• Working with Families/Whānau
• Working with Communities
• Professional and Personal Development

Terms and Conditions